Shipping Policy

Last updated: 15.08.2026

Thank you for shopping with Carvano. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.

During high-volume periods (promotions, holidays), processing may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

Delivery timeframes are estimates and begin from the date of shipping, not the date of order. Delivery delays can occasionally occur due to customs processing, carrier delays, or circumstances beyond our control.

3. Duties, Taxes & Customs

We ship on a Delivered Duty Paid (DDP) basis wherever possible, meaning applicable U.S. import duties, taxes, and customs fees are included in the price you pay at checkout. You should not be charged any additional fees upon delivery for these shipments.

For any shipments not covered under DDP, the recipient is responsible for any customs duties, import taxes, or fees assessed by their country's customs authority. These charges are the customer's responsibility and are not included in the item price or shipping cost.

For orders shipped to Spain and the European Union: For orders with an intrinsic value of €150 or less, applicable VAT is collected at checkout under the EU's Import One-Stop Shop (IOSS) scheme, and no additional VAT or customs fees should be charged on delivery. For orders exceeding €150, import VAT and any applicable customs duties will be collected by the carrier or customs authority prior to delivery and are the responsibility of the customer.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your shipment. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

6. Delayed, Lost, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us at info@carvanoofficial.com with your order number, and we'll investigate with the carrier on your behalf.

If a package is confirmed lost in transit, we will offer a replacement or refund at our discretion.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@carvanoofficial.com— we can only make changes before the order has shipped.

9. Contact Us

For any questions about this Shipping Policy, please contact us:

Email: info@carvanoofficial.com Store: carvano.store

This policy is provided as a general template and does not constitute legal advice. Please review it with a legal professional to ensure compliance with applicable consumer protection and e-commerce regulations in the jurisdictions where you sell.